Administrator required for a small but diverse and dynamic community transport operation.
Galloway Community Transport (GCT) is a forward-looking community transport provider based in New Galloway and operating throughout Kirkcudbrightshire and further afield. GCT is a subsidiary of Glenkens Community & Arts Trust.
GCT provides minibus-based community transport services (including registered services and GCT’s own local bus services; school buses; excursions etc) and a car-based patient transport service (in partnership with the Scottish Ambulance Service).
In partnership with Connecting in Communities, operates GCT an electric car for small group journeys.
GCT has around 90 member organisations which hire vehicles and drivers for a wide range of purposes.
Current GCT initiatives include an ebike club, linking the Glenkens communities, and seeking funding for a community car club.
The Administrator post involves working closely and sharing responsibility with the GCT Manager in delivering a range of transport services greatly valued in the community.
This is very much a ‘hands-on’ job dealing with all aspects of running a community transport operation to the highest standards.
The role will require the ability to work under supervision as required but will also initiative and problem-solving skills in a variety of contexts.
Appropriate training and mentoring will be provided.
GCT is constantly expanding operations, creating opportunities for a suitable person to take on greater responsibilities (with the corresponding remuneration and benefits) in the future.
The post offers a competitive salary plus excellent conditions and prospects with an employer (GCAT/GCT) well known and respected in the local community.
20 hours per week. Ideally 4 hours per day, 5 days per week but the pattern is negotiable.
The post will require some flexibility regarding working hours to share on-call responsibility with the GCT Manager.
Some weekend working may be required.
Starting salary £18k per year pro rata (= £10,285 for 20 hours per week)
The post requires sound organisational, communication and people skills. Experience in a comparable administrative role would be an advantage.
Self-starter, quick to grasp new concepts and information, able to follow guidance and to take initiative where necessary.
Good problem solver – need to be able to work out and implement practical solutions to administrative and logistical problems promptly and viably.
Able to deal efficiently and personably with a wide range of people (for example, manager, customers, partners, drivers, maintenance personnel…) in person, on the phone and by email/text.
Good communicator – verbal and written – accurate and concise.
IT: Essential: MS Office (Outlook, Word, Excel, Access); Desirable: Photoshop or Paintshop Pro, Wix (or similar).
No specific professional qualification is required, though an administration or management qualification in transport or a comparable field would be an advantage.
Current driving licence essential.
D1 an advantage.
A Minibus Driver Awareness Scheme (MiDAS) certificate or willingness to do MiDAS training/assessment will be essential.
While COVID19 restrictions remain in force the post may be partly home-based, though the post-holder will be expected to spend some time each week in the office at the Catstrand, New Galloway.
Applications, in the form of a CV and covering letter, should be emailed to the GCT Manager on firstname.lastname@example.org by 5pm on Friday October 29. Please write ‘GCT Administrator Post’ in the email subject line.
Responsibilities and Tasks
The post will require a practical understanding of all GCT operational processes and procedures. The following list is indicative rather than exhaustive.
Patient Transport Service
– Take and record patient transport requests (Google Calendar, Excel spreadsheet)
– Coordinating PTS drivers with requests
– PTS journey data into PTS spreadsheet
2-3 days per week – on-call for live school service problems (vehicle issues, liaison with schools about delays, issues with pupils/ parents etc)
Regular Services (Newton Stewart and Castle Douglas weekly; Ayr and Carlisle monthly)
2-3 days per week – on-call for live regular services problems (vehicle issues, liaison with passengers about booking issues etc)
Maintain member registration records
Process member registration reminders and renewals
Handle member hire enquiries
Member hire estimates and invoicing
Book vehicles and drivers
2-3 days/ evenings per week – on-call to deal with live member hire issues
Maintaining vehicle maintenance log
Arranging 10-weekly safety checks
Arranging -as-required’ vehicle maintenance and repair with garage
Dealing with small maintenance tasks such as changing bulbs, touching up paint dings, lubricating doors etc
Bookings, User support
Transport services scheduling
Entering and maintaining service data into Google Calendar
Entering service data into TicketSource booking system
Maintaining GCT’s presence in TicketSource
Prepare copy for CatStrand brochure, Glenkens Gazette etc
Posters for excursions and regular services as required
Publicity requirements for community car and ebikes
As necessary from time to time.