Bureau Manager

Dumfries and Galloway Citizens Advice Service
Full Time
£32256 per annum pro rata

Would you like to be part of our dedicated team who are driving our vision to be a leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of Dumfries and Galloway? In joining us you will be part of the team that make a real and empowering difference to people’s lives through an independent, responsive, trusted, innovative and flexible approach.

Our aims are to ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities or of the services available to them, or though an inability to express their needs effectively. We aim equally to exercise a responsible influence on the development of social policies and services, both locally and nationally.

As Bureau Manager you will be part of the wider management team. You will work strategically to embed our values of:

The post-holder will be responsible for the day-to-day operation and administration of the local office and the local recruitment, selection, and training of volunteers. They will provide consultancy and support in all areas of advice work, representation, and other related issues to paid Staff and Volunteer Advisers and where necessary deal directly with complex enquiries. Together with Senior Management the post-holder will ensure the organisation’s recognised uniform standards in advice work are maintained. Training will be an integral part of the post-holders work therefore s/he will be expected to deliver basic training.

SCQF level 10 Salary £32,256 per annum
35 hours per week but would consider a request for 28 hours per week.

Duration: Funded until 31st December 2026

Application packs can be found on our website:

Closing date for all applications: 21st April 2024

Successful candidates will be subject to vetting through Disclosure Scotland