Welcome Guide [20742]

NHS Dumfries and Galloway

We are looking for friendly, patient and compassionate volunteers to join Cree Ward at Midpark Hospital as Welcome Guides. Cree Ward supports people living with dementia, and volunteers will help create a calm and welcoming environment for patients, families, carers and visitors.

The role includes welcoming visitors to the ward, answering the door, helping people find the appropriate waiting area, responding to general queries, offering refreshments where appropriate, and providing a reassuring and friendly presence. Volunteers may also help with the exchange of items between patients and their families, such as washing or treats.

You don’t need previous experience. We’re looking for people with a warm, respectful manner, good communication skills and plenty of patience and empathy. Dementia awareness training and full role-specific support will be provided.

Location: Cree Ward, Midpark Hospital, Dumfries
Times: 12pm–3pm, with opportunities available seven days a week
Commitment: Normally one regular session per week

Basic Information

Care Work
  • Physical health benefits
  • Social benefits
  • Mental well-being
  • Instrumental benefits

Volunteer Commitment

3 hours 12noon to 3pm
Long-term volunteer = over six months
Weekdays, Weekend, Daytime
No

Accessibility and Inclusion

Yes
Mental, Learning, Physical
Yes
Information not provided
No
Yes
No gender restriction

Requirements

None
None
No

Training and Induction

Both local and corporate induction
Mandatory NHS training
2 hours
Remote

Process and Logistics

Application form, References required, Informal chat
Public Liability, Personal Accident, Professional Indemnity
Yes
Yes