Telephone Befriender

A Listening Ear
• A Caring Nature. • Non Judgemental. • Respectful. • A good listener. • Reliable. • Good communication skills. • Able to maintain confidentiality. • Make and stick to agreed time commitment.

A Listening Ear provides a befriending service to people who are isolated and vulnerable, offering friendship, signposting, information and referral to other appropriate agencies. A Listening Ear is an open access service serving the communities of Dumfries and Galloway.

Role Descriptor
•Befriending will be delivered by volunteers through a telephone service, virtual befriending via zoom, skype or Whatsapp or face to face support.

•Volunteers will call people in their own homes at a time that is mutually agreed between you and your phone friend.

•Boundaries must be maintained at all times by volunteers, i.e., confidentiality, GDPR training will be provided).

•Volunteers will be required to listen, chat and if required identify any appropriate support the person would benefit from signposting as necessary.

•Volunteers must inform the Volunteer Coordinator of any concerns in relation to their phone friends in the first instance or request information on appropriate signposting services.

•Volunteers are required to take part in induction and ongoing training and identify personal development and learning opportunities.

•Volunteers should be available for agreed support and supervision sessions with the Volunteer Coordinator which may take place in person, over zoom or telephone at mutually agreed time and frequency of no less then every 8 weeks.